Cancellation of orders
The Customer may not automatically cancel an order once processed online, a written request must be submitted by the customer to our help desk (https://www.jaycor.co.za/support/) OR to a member of our administrative or sales teams with the reason for the cancellation.
Provided the goods have not yet been readied for shipment and no costs have been incurred, JAYCOR may cancel the order and written confirmation will be sent to the customer.
Once items are invoiced and prepared for dispatch or have been dispatched, eligibility for return and refund only becomes applicable, as per the conditions set out below.
Eligibility for Return and Refund
Should your product be eligible for a return, the return should be requested 30 days after receiving the invoice.
Cables and wires that have not been specifically cut to length may be eligible for return and refund.
Cables and wires already cut to customers specific and requested quantities maybe be eligible for return on a case-by-case basis, and at the sole discretion of JAYCOR.
Connectors, accessories, active and other components ordered from inventory may be eligible for a return and refund.
All non-stocked items, specially purchased at the request of a customer that carry minimum order quantities are not eligible for return and refund unless faulty or defective.
To be eligible for a return, ALL goods much be unused and in the same condition that they were received.
In instances where goods are not eligible for returns and refund as per the above, a request may still be sent to JAYCOR who reserves the right, in exceptional circumstances, to negotiate and agree upon terms of a return with the customer on a case-by-case basis, which may be subject to a negotiated handling fee.
Shipping costs are non-refundable.
If a refund is paid, the cost of shipping will be deducted.
Conditions for Return and Refund
Goods must be returned to JAYCOR in their original condition and packing, with the goods in a condition which will enable them to be immediately fit for re-sale.
For goods returned due to customer error, or in the event that the goods are no longer required, a handling fee may be applicable.
JAYCOR reserves the right, in exceptional circumstances, to waiver the handling fee, on a case-by-case basis.
When the customer returns goods to JAYCO, not in accordance with the conditions of this policy, JAYCOR will return the goods to the customer at the customer’s expense.
JAYCOR accepts no responsibility for any loss of or damage to products in transit from the customer to JAYCOR.
Process for requesting a return and refund
Goods must be returned with a goods returned number generated through the help desk ticketing system (https://www.jaycor.co.za/support/) e. Ticket #50001498.
Only once ALL goods have been returned and have passed the quality control inspection, an agreed upon return will be granted to the customer.
To return the goods to the Johannesburg branch, the customer must send the goods to : Unit 3, 7 on Mastiff, Mastiff Road, Linbro Business Park, Sandton, Johannesburg.
To return the goods to the Cape Town branch, the customer must send the goods to: Block C, Podium Level, The Boulevard Office Park, Searle Street, Woodstock.
The customer is responsible for paying the shipping costs for returning the item/items.
For defective or damaged items, the shipment costs will be refunded by JAYCOR, and will only take place once JAYCOR has determined and agreed that the goods are defective or damaged.
The replacement of damaged or defective goods will be shipped at the cost of JAYCOR.
JAYCOR recommends that the customers make use of a trackable shipping service to ensure that the goods are received by JAYCOR, and shipping insurance is recommended.
On receipt of the goods, JAYCOR will inspect the items and send an email notifying that the goods have been received and whether a refund has been approved or rejected.
If approved, a refund will be processed accordingly to the original method of payment. When applicable, banking details will be requested, and the refund will be paid into the bank account as per the customer’s instruction. A bank letter will be required for verification of bank details. No claim can be made against JAYCOR in the event of fraudulent bank details having been provided.
Refunds will be processed within 7 to 14 days of the refund having been approved and the goods being returned.
Customers must make provision for delays in payments being reflected on bank statements, according to banking policy.
Should a refund not appear on the bank or credit card statement within 10 days, the customer must contact the JAYCOR accounts department (firstname.lastname@example.org).